Valentine’s Day is recognised as a celebration of love and romance around the world. Each February, on the fourteenth day of the month, people of all ages exchange cards, flowers, chocolates, and more, to show ‘the one’ in their lives how much they care. It is a tradition that divides people – some love it, some hate it. As for me, I don’t think it is ever a bad idea to let somebody know that they are appreciated. I would perhaps argue though, that this recognition and respect should be demonstrated more frequently!
At Facilicom, we have a big heart and are passionate about showing our appreciation for all our colleagues every day of the year. We believe that their happiness and wellbeing is just as significant as, and indeed has a positive impact on, their work. We show we care in various ways, including:
Hostmanship training (or ‘the art of making people feel welcome’), which helps build confidence and interpersonal skills. It also brings a sense of friendship and hospitality to our service. It’s worth remembering that this occasion can, like Christmas, make some people feel incredibly lonely – which makes Hostmanship even more important.
A 24/7 Employee Assistance Programme, which gives our colleagues a chance to talk, and receive the support they need, whatever issues they are facing.
Paying a fair wage – we are a Living Wage Foundation Recognised Service Provider and believe our colleagues deserve to be paid fairly for a hard day’s work.
All customer compliments and praise are featured in our internal Facilicom newsletter, for everyone to see, as are the winners of our ‘Facilicom Awards’. These are awarded quarterly, and culminate in our ‘Employee of the Year Awards’, which I had the pleasure of presenting at our company-wide meeting at the beginning of this month.
I would therefore like to sign off this blog by saying a heartfelt thank you and congratulations to our two deserved winners:
- Cathy Spence, a true star at Facilicom, who has been fully committed, very reliable and performed her duties to a very high standard
- Imran Khan, who won the Trigion award for his honesty and integrity. He recently returned dropped money to a client and always goes over and above what is expected of a security officer.
Thank you both, and indeed all of our colleagues, for your continued hard work and loyalty. It doesn’t go unnoticed and we really do appreciate you.
Jan Hein Hemke.
Managing Director at Facilicom UK & Ireland