‘Happiness, happiness, the greatest gift that I possess’…
Chances are you sang the first line of this blog… and perhaps even with a smile on your face? A catchy number made famous by comedian Sir Ken Dodd, for me, this song has a powerful message. Happiness is a gift, an outlook that can – and should – be shared with everyone, everywhere – even in the workplace. The United Nations agrees too. Its annual International Day Of Happiness (Wednesday 20th March) is a day dedicated to highlighting the importance contentment has on people’s lives.
At Facilicom, we understand its significance. It not only enriches the daily lives of our colleagues, but also has clear business benefits. After all, when employees are happier and healthier, they work smarter, get better results, and there's a much more pleasant atmosphere in the workplace. That’s why our company mantra is ‘happy people make happy people’. We believe that cheerfulness is infectious – if we can ensure our colleagues are positive and upbeat, this will translate into happier clients and a better service.
There are many factors that influence happiness at work, and we try to address the key ones that make a real difference to our colleagues’ wellbeing. After all, our people are our prime asset; we simply couldn’t operate without them. Just some of the measures we have put in place, include:
Paying a realistic wage
As a Living Wage Foundation Recognised Service Provider, we believe that people who work hard should be rewarded fairly so that they can live well and enjoy life.
24/7 access to an Employee Assistance Programme
In modern life, people can feel immense pressure both inside and outside of work, resulting in anxiety, stress and other mental health struggles. We work with a trusted, compassionate health and wellbeing network, with whom our colleagues can discuss any physical, mental, social or financial issues that might be affecting them.
Training in Hostmanship (or ‘the art of making people feel welcome’)
All of our colleagues receive training in ‘Hostmanship’, which helps boost their self-esteem, and build their confidence to communicate and engage with their peers, clients and customers effectively. We also believe that training in general helps to put people in control of their own destiny. It gives them the necessary skills to truly master their lives, which results in a happier workforce.
Finally, we understand that it’s the smallest changes that can make the biggest difference; a simple smile can lift somebody’s day.
Jan Hein Hemke.
Managing Director at Facilicom UK & Ireland